They have the power to clarify, inform, educate, inspire, and motivate. And on the job, what you say can make a big difference in the way you’re perceived, and whether or not you agree with it, perception is a necessary component of professional success.
To help you communicate with confidence and credibility, here are things you should better say at work:
1. Someone asks you a question but you don’t know the answer.
– I don’t know.
– I’m not sure but I can find out.
– Let me come back to you on that.
2. Someone ask you if you can do something by a specific time.
– I’ll try to finish that.
– I’ll try my best.
– I can get it done by [02pm].
– I don’t think I can manage it by [02pm] but I can definitely have it done by [04pm].
3. Someone is angry or disappointed about something.
– I understand. Let’s see what we can do about this.
– I’m sorry. I understand. Let’s see what we can do about this.
– I understand that you came all this way and it’s not ready. Let’s see what we can do.
4. You are keeping somebody waiting.
– I’m a little bit busy today, so…..
– I”ll be with you in a moment.
– Sorry to keep you waiting. I’ll be there with you in just few munites.
5. When someone asks you a question but you didn’t hear them.
– I’m sorry. I missed that. Could you say it again please.
– Sorry. Would you mind just repeating that for me.