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ĐỀ CƯƠNG ĐÀO TẠO

COACHING CONTENT PROPOSAL

KHÓA ĐÀO TẠO 03 tháng – 2 buổi / 1 tuần – 2 giờ / 1 buổi

A. Writing business emails/letters

Contents/Nội dung ⇒ Objectives/Mục tiêu

• An introduction to emails/letters ⇒ Learners to understand the structure of emails and letters
• Formal and informal emails ⇒ Learners are able to use formal and informal phrases in emails
• Writing and replying to enquries ⇒ Learners are able to write enquiries and reply enquiries
• Writing to colleagues ⇒ Learners are able to write short emails to their colleagues
• Exchaning information ⇒ Learners are able to write emails to inform or reply their colleagues/clients
• Arranging, confirming and rescheduling a meeting ⇒ Learners are able to write emails to confirm and/or reschedule a meeting
• Writing an invitation letter/email to a meeting ⇒ Learners are able to write invitation letter/email to a meeting
• Writing follow-up emails confirming meeting points ⇒ Learners are able to write follow-up emails
• Writing an email/letter of offer or rejection ⇒ Learners are able to write letters/emails of offer or rejection
• Complaining and appologizing ⇒ Learners are able to write letters/emails of complaint and apology

B. Other business writing skills

Contents/Nội dung ⇒ Objectives/Mục tiêu

• Making and confirminng arrangements ⇒ Learners are able to write phrases for making arrangements
• Writing formal and informal agendas and minutes ⇒ Learners are able to write meeting agendas and minutes
• Agreeing and disagreeing ⇒ Learners are able to write follow-up emails confirming meeting points
• Asking for and givinng advice/comments ⇒ Learners are able to write an offer emails/letters
• Asking for permission and making requests ⇒  Learners are able to write a request email to customer
• Giving opinions ⇒ Learners are able to write statement giving opinions
• Expressing possibilities/proabilities ⇒ Learners are able to write statement expressing possibilities
• Making suggestions ⇒ Learners are able to write statement giving suggestions
• Reporting progress; explaining causes and effects ⇒ Learners are able to write progress performance reports and explain causes & effects