ĐỀ CƯƠNG ĐÀO TẠO
COACHING CONTENT PROPOSAL
KHÓA ĐÀO TẠO 03 tháng – 2 buổi / 1 tuần – 2 giờ / 1 buổi
A. Writing business emails/letters
Contents/Nội dung ⇒ Objectives/Mục tiêu
- An introduction to emails/letters ⇒ Learners to understand the structure of emails and letters
- Formal and informal emails ⇒ Learners are able to use formal and informal phrases in emails
- Writing and replying to enquries ⇒ Learners are able to write enquiries and reply enquiries
- Writing to colleagues ⇒ Learners are able to write short emails to their colleagues
- Exchaning information ⇒ Learners are able to write emails to inform or reply their colleagues/clients
- Arranging, confirming and rescheduling a meeting ⇒ Learners are able to write emails to confirm and/or reschedule a meeting
- Writing an invitation letter/email to a meeting ⇒ Learners are able to write invitation letter/email to a meeting
- Writing follow-up emails confirming meeting points ⇒ Learners are able to write follow-up emails
- Writing an email/letter of offer or rejection ⇒ Learners are able to write letters/emails of offer or rejection
- Complaining and appologizing ⇒ Learners are able to write letters/emails of complaint and apology
B. Other business writing skills
Contents/Nội dung ⇒ Objectives/Mục tiêu
- Making and confirminng arrangements ⇒ Learners are able to write phrases for making arrangements
- Writing formal and informal agendas and minutes ⇒ Learners are able to write meeting agendas and minutes
- Agreeing and disagreeing ⇒ Learners are able to write follow-up emails confirming meeting points
- Asking for and givinng advice/comments ⇒ Learners are able to write an offer emails/letters
- Asking for permission and making requests ⇒ Learners are able to write a request email to customer
- Giving opinions ⇒ Learners are able to write statement giving opinions
- Expressing possibilities/proabilities ⇒ Learners are able to write statement expressing possibilities
- Making suggestions ⇒ Learners are able to write statement giving suggestions
- Reporting progress; explaining causes and effects ⇒ Learners are able to write progress performance reports and explain causes & effects
